Warranty Information

Warranty Information:

Hurom Slow Juicer is warranted by Hurom India Private Limited to be free from defects in material construction and workmanship.

The motor has a 10-year warranty and other parts have a 2-year warranty from the date of purchase (applies to all models except the HE-Series / Commercial model, since it is 5 years for the motor and 1 year for the spare parts, Commercial model has 1 year full unit warranty).

Warranty Terms

Warranty is valid in India territories only.

Proof of Purchase is a Pre-Requisite to claim warranty. The proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product.

Please check the warranty before you call it is a very important step, because you might still have a chance to get your appliance fixed or replaced at no cost. You will void the warranty if you attempt any repairs while the product is still covered. Not only will you have to spend the money out of your own pocket, but you won't be able to use warranty if the appliance breaks again after your attempted fix.

Free Demo of the product can be availed only once & within one month from the date of purchase.

To lodge a Complaint

We take our customer service seriously and want to hear about any problems that you may have had or the level of service you have been provided.

1. Simply contact our support team (Toll Free 1800-833-7521 or register complaint) and provide your purchase details along with a quick description of the fault.
2. Our support team will provide troubleshooting and determine whether the product will need to be returned for assessment. If the product does need to be returned to us under warranty, we will arrange service for you.
3. Once we receive the product, our experienced technicians will assess the unit and resolve the situation as provided details to you.

Warranty not covered

• Without invoice or bill receipt machine will not covered in warranty.
• The Goods must be used in accordance with the manufacturer's instructions. This warranty will not apply should the defect in or failure of the Goods be due to misuse, abuse, accident or non-observance of manufacturer's instructions on the part of the user. As far as the law permits, the manufacturer does not accept liability for any direct or consequential loss, damage or other expense caused by or arising out of any failure to use the Goods in accordance with the manufacturer's instructions.
• Some models are designed for domestic use only and if used in commercial environment said warranty get void. The condition "Domestic use only" is written on the machine box.
• This warranty is immediately void if: Any serial number of appliance plate is removed or defaced.
• Warranty does not cover natural wear & tear, damage through misuse/neglect (including failure to maintain, clean, service or use with proper care).
• The goods have been serviced or otherwise repaired by a person not authorized to do so by us or where non approved replaced parts are used.
• Use for a purpose for which the product was not intended, sold or designed.
• Damage through exposure to chemicals (Including dishwasher cleaning products), dusts, residues, excessive voltage, heat, atmospheric conditions or other forces.

Without warranty

Is your machine not in warranty? Don't worry we are here to provide you best services.

Without warranty you have to pay the service charges and part cost if defected. Download the part list by click here in .pdf format

S.No	Model	Part Name	Part Code	Unit Price (Without TAX)
1	HA, HB200, HE-DBC09, HH700	Auger	AU001	3,516
2	HH Elite, HL, HN, HF, HT	Auger	AU002	4,043
3	HB200	Body Lock	BDLHB01	99
4	HL Series	Body Lock	BLHL02	131
5	HN Series	HN Black Body Part	HNBB16	1,445
6	HA, HB200, HE-DBC09, HH700	Bowl Packing	BWLP001	44
7	HH Elite, HL, HN, HF, HT	Bowl Packing	BWLP002	44
8	HA, HB 200	Coarse Strainer	CSHA101	966
9	HE-DBC09	Coarse Strainer	CRSHE01	1,318
10	HH Elite, HL, HN, HF, HT	Coarse Strainer	CRST002	1,494
11	HH Elite, HL, HN, HF, HT	Control lever	PCL002	362
12	HA, HB200, HE-DBC09, HH700	Extraction packing	EXNP00	44
13	HA, HB200	Fine Strainer	FNSHA103	2,021
14	HE-DBC09	Fine Strainer	FNSHE01	2,373
15	HH700	Fine Strainer	FNSHH01	2,373
16	HH Elite, HL, HN, HT, HF Series	Fine Strainer	FNST0002	2,548
17	HA, HB200, HE-DBC09, HH700	Flower Gear	FLG01	44
18	HA Series	Hopper	HPRHA023	879
19	HE Series	Hopper	HPRHE025	879
20	HH Elite, HL, HF Series	Hopper	HPRS022	1,035
21	HT Series	Hopper	HPRHT03	1,191
22	HN Series	Hopper	HPRHN021	1,035
23	HA, HB200, HE-DBC09	Juice Cap	JCP0001	158
24	HH700, HH Elite, HL, HN	Juice Cap	JCP0002	158
25	HT Series, HF Series	Juice Cap	JCPHT03	246
26	HA, HB200, HE-DBC09,	Juice Cap silicon	JCPS001	44
27	HA Series	Juice Chamber	BWLHA01	2,021
28	HH Elite, HL, HF, HN	Juice Chamber/Bowl	BWL02	2,197
29	HT Series	Juice Chamber/Bowl	BWLHT03	2,480
30	HB200	Juice Chamber/Bowl	BWLHB02	2,021
31	HA, HB200, HE-DBC09,	Juice Jar	JJR01	352
32	HH700, HH elite, HL, HF, HN	Juice Jar	JJR02	439
33	HA Series	Motor body Part	BHAW11	2,197
34	HH Elite White	Motor body Part	BHHW08	2,637
35	HL series	Motor body Part	BHLS05	2,637
36	HN series	Motor body Part	MTHN16	2,637
37	HT Gold	Motor body Part - Gold	BHTG07	2,637
38	HB Red Wine	Motor body Part - Red Wine	BHBR13	2,197
39	HH Elite Red Wine	Motor body Part - Red Wine	BHHR09	2,637
40	HE-DBC09	Motor body Part - Silver	BHES15	2,197
41	HT Silver	Motor body Part - Silver	BHTS06	2,637
42	HH Elite Silver	Motor body Part - Silver	BHHS10	2,637
43	HF Silver	Motor body Part - Silver	BHFS01	2,637
44	ALL	PCB	PCB01	539
45	HA, HB200, HE-DBC09,	Pulp Jar	PJR01	439
46	HH700, HH Elite, HL, HF, HN	Pulp Jar	PPJ02	439
47	HA, HB200, HE-DBC09,	Spinning Brush Holder	SPBH01	220
48	HH700, HH Elite, HL, HF, HN	Spinning Brush Holder	SPBH02	263
49	HA, HB200, HE-DBC09,	Spinning brush silicon	SPB001	66
50	HH Elite, HL, HF, HN	Spinning brush silicon	SPB002	66
51	HA, HB200, HE-DBC09,	Switch Button	SW001	297
52	HH700, HH Elite, HL, HF, HN	Switch Button	SW002	297
53	ALL MODELS	Cleaning Brush Big		176
54	ALL MODELS	Cleaning Brush Small		114
55	ALL MODELS	Power Cord		137
56	HH Elite, HL, HF, HN Series	Drum Base		367
57	HB200,HE-DBC09	Drum Base		277

1. All the prices listed here are the estimated price range excluding tax, the actual quotation may vary. TAX will be applied based on each product and category.

Claiming Warranty

In order to claim under the warranty granted you must:

• Conduct a basic check of the product i.e. to establish if it is appropriately connected and assembled. It is also a good idea to check the user manual. If the problem persists follow our simple claims process:

1. Notify us by dialing our Toll-free 1800-833-7521 number or contact us.
2. Provide and make available the purchase receipt to show that the warranty applies to the product at the date of claim.
3. The customer must retain proof of purchase (receipt) in order to be eligible to make a Warranty Claim.